Call Center & SMS Services

Service provide at PALYJA 24 hours Call Center (021 – 2997 9999)  are:

a) Application for new connection
b) Request on customers data amendment
c) Handling complain:

Technical Complaints:

  • No water / Small water
  • Leak Report
  • Emergency Tank Request for emergency purposes

Administration such as:

  • Billing » high bill, undelivered bill, arrears
  • Meter » broken meter, lost meter, terra meter
  • Meter reader » faulty reader, meter readers’ not coming
  • Tariff classifications » wrong tariff classifications

d) General information (such as billing due date, total billing, payment methods, payment locations, information on new connections).

PALYJA SMS Services

To improve the quality of customer service, PALYJA Customers and public can providecomplaints and information via SMS service, by following the procedure:

For PALYJA Customers
Type: Account Number (Space) Name (Space) Complaints
Send to: 0816 PALYJA / 0816 725 952

For the Public
Type: Information (Space) Name
Send to: 0816 PALYJA / 0816 725 952